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Frequently Asked Questions

 

 

SHIPPING and TRACKING

  • How long will it take to get my order?
    Estimated shipping delivery times: • Your order will be sent out on average within 3 days of ordering • USA: 3-5 business days • Canada & Mexico: 5-10 business days • World: 10-20 business days
  • How will I know when my order has shipped?
    •Once your order has been placed you will get a confirmation email from us. Our suppliers quickly get to work creating your order. We don’t stock inventory so each item is made very promptly after you order it. Once your order has shipped you will get an email with your tracking numbers.
  • How do I find my order tracking number
    •Once your order has shipped you will get an email with your order tracking numbers. You can email us for more information after the estimated delivery window has passed. • USA: 3-5 business days • Canada & Mexico: 5-10 business days
  • What if my order has not arrived?
    • Once your order has shipped you will get an email with your order tracking numbers. If the estimated delivery window has passed (USA: 3-5 business days. Canada & Mexico: 5-10 business days) please contact us and we will open an investigation with the shipping carrier
  • What if only part of my order arrived?
    • Once you place your order our suppliers get to work creating your order. We don’t stock inventory so each item is made very quickly after you order it. Items may come from different suppliers. Once your order has shipped you will get an email with your order tracking numbers. If the estimated delivery window has passed (USA: 3-5 business days. Canada & Mexico: 5-10 business days) and you did not receive all items in your order please contact us and we will open an investigation with the shipping carrier.
  • What if my shipping tracking report says delivered but I never received the order?
    • If your tracking information indicates that your order was delivered, please contact us and we will open an investigation with the shipping carrier
  • Do you Ship Internationally?
    • We currently ship to the USA, Canada and Mexico.
SHIPPING
REFUNDS

RETURNS and EXCHANGES

  • How long will it take to get my order?
    Estimated shipping delivery times: • Your order will be sent out on average within 3 days of ordering • USA: 3-5 business days • Canada & Mexico: 5-10 business days • World: 10-20 business days
  • How will I know when my order has shipped?
    •Once your order has been placed you will get a confirmation email from us. Our suppliers quickly get to work creating your order. We don’t stock inventory so each item is made very promptly after you order it. Once your order has shipped you will get an email with your tracking numbers.
  • How do I find my order tracking number
    •Once your order has shipped you will get an email with your order tracking numbers. You can email us for more information after the estimated delivery window has passed. • USA: 3-5 business days • Canada & Mexico: 5-10 business days
  • What if my order has not arrived?
    • Once your order has shipped you will get an email with your order tracking numbers. If the estimated delivery window has passed (USA: 3-5 business days. Canada & Mexico: 5-10 business days) please contact us and we will open an investigation with the shipping carrier
  • What if only part of my order arrived?
    • Once you place your order our suppliers get to work creating your order. We don’t stock inventory so each item is made very quickly after you order it. Items may come from different suppliers. Once your order has shipped you will get an email with your order tracking numbers. If the estimated delivery window has passed (USA: 3-5 business days. Canada & Mexico: 5-10 business days) and you did not receive all items in your order please contact us and we will open an investigation with the shipping carrier.
  • What if my shipping tracking report says delivered but I never received the order?
    • If your tracking information indicates that your order was delivered, please contact us and we will open an investigation with the shipping carrier
  • Do you Ship Internationally?
    • We currently ship to the USA, Canada and Mexico.
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